How can we help?

Open Settings in the app and tap Restore Purchases. Make sure you are signed in to the same account that made the original purchase. If it still does not appear after a minute, email support@lexicamp.app and include the account email you purchased with.

Subscriptions are handled by Apple, not by Lexicamp. On your iPhone, open the Settings app, tap your name, tap Subscriptions, then choose Lexicamp. You can change or cancel there, and the change takes effect at the end of the current billing period. Refund requests also go through Apple, at reportaproblem.apple.com.

Each saved word has its own review schedule based on a spaced-repetition model that estimates how strong that particular memory is. When you rate a word as easy, the gap before the next review grows; when you struggle, it shrinks. A word counts as mastered only once it can survive a long gap without review, which is why the mastered count moves more slowly than the number of words you have saved.

On the sign-in screen, tap Forgot password and enter your account email. You will receive a recovery link; opening it on the device with Lexicamp installed takes you straight to a reset screen. If the link has expired, request a new one, links are single-use and time-limited. If you signed in with Apple, you do not have a Lexicamp password; use Sign in with Apple again.

Open Settings in the app and use the account deletion option. This permanently removes your account, your saved words and your study history. Deletion is not reversible and it does not automatically cancel an active subscription, cancel that separately in Apple Settings first, or you will keep being billed for a subscription you can no longer use.